Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Sample ISO Training & Tips from Brandon Kerkstra

Define Root Cause - Sample Lesson

This is a short lesson about Root Cause and managing risks in your ISO management system.


purple-bullet-circleWhy did it happen

purple-bullet-circleWhy did we not catch it earlier in our system (As applicable)

purple-bullet-circleThere may be multiple root causes (See points above)

purple-bullet-circleMany methods, but the "5 Whys" is a very good standard process. Identifying the true root cause is absolutely critical to the entire process

purple-bullet-circleDo not just restate the nonconformance

purple-bullet-circleRoot Cause should be a statement of fact

purple-bullet-circleInitial versus mature system nonconformances


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