Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Services We Offer

Business young boss and workerBecause MSG has helped hundreds of companies in industries as wide ranging as automotive manufacturing to telecommunications, the firm has a deep toolbox of instructional materials and programs in the following areas:
  • ISO 9001 quality system standards
  • IATF 16949 world automotive quality standards
  • IATF 16949 Core Tools
  • AS9100 for aerospace
  • ISO 14001 environmental management system
  • CMMI (Capability Maturity Model Integrated)
  • SPICE (Automotive SPICE Based on ISO 15504)
  • ISO 13485 medical device design and manufacturing
  • ISO/IEC 17025 for laboratories
  • OHSAS 18001 and ISO 45001
  • SA 8000
  • EICC Requirements
  • BS7799 information security management
“The number-one mistake that companies make as they ready themselves for registration is that they over document their processes. When you write more procedures than you need, you can be stuck with a burdensome system forever.”

With a combined 80 years of experience in quality and process management systems, MSG presents practical solutions to companies that are struggling to obtain their first certification or working to be certified or improve in new areas of business.

Clients rely on MSG to help with international standards that are a prerequisite to selling products and services to large multinational companies or entering foreign markets directly. MSG clients value the firm’s simple yet thorough approaches to building quality and project management processes that do more than satisfy auditors; MSG programs can help companies achieve first-time quality and reduce waste.

Business Improvement, Coaching, and Strategic Planning

Stategic Planning Business manBusiness Profitability Improvement

Through a systemic and proven method of analysis and actions, Management Solutions Group helps companies Improve Operational Efficiencies. This includes:
  • Reducing Waste and Cost from your business operating system
  • Improving your Customer Performance & Satisfaction
  • Improving your Sales Revenue
  • Increasing your EBIT Improving Employee Satisfaction
We typically follow a 4 step process with project engagements:

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Speaking Engagements

Speaking about qualityBrandon Kerkstra and his seasoned staff have given keynote addresses and motivational speeches before trade organizations, conferences and industry groups on topics including:
  • Exceptional customer service
  • Excelling at manufacturing or service quality
  • Team building and communications for success
  • Capitalizing on diversity
  • Conflict management and resolution
  • Using the quality tools of today to compete in the future
  • Capitalizing on continuous improvement
  • Launching programs and saving money

Any of these presentations can be modified to meet the needs of a particular organization.

Leadership Development & Coaching

leadership coaching publictrainingimgMSG provides on-site training and coaching to develop management and leadership skills by using some of the most effective tools in industry, including:
  • DiSC® Behavior Profiles
  • Customer Coaching sessions
  • Team Building Workshops
  • DiSC® Time Mastery Profile Workshops
In the course of its experience with dozens of small companies, MSG has developed a body of solid, practical advice that top management can use to take their organizations to the next level. Depending on the needs of the client, MSG may emphasize the softer skills of running a business, such as team building, constructive criticism, effective communication techniques, and conflict management and resolution.

Quality Manager for Hire

quality manager for hireMSG can serve as Quality Manager for a company that does not have a person currently serving that function or when the company isn’t large enough to justify a full-time Quality Manager.

MSG can fill the gap by providing an experienced staff member to assist with:
  • Interpreting Customer Specification and relating them to Job Instructions
  • Assisting with the APQP/PPAP process
  • Setting up manufacturing processes, error proofing, and inspection gauges
  • Handling Corrective Actions and 8Ds
  • Maintaining calibration programs
  • Creating inspection programs, instructions and fixtures
  • Developing robust procedures for supplier and receiving functions

Management Representative & Management System Improvement

management representative and system improvementMSG can serve as a Management Representative prior to a surveillance audit to implement your internal audit requirements, complete internal audits, and review procedures and customer requirements.

Depending on the needs of the client, an MSG staff member can act as Management Representative from one day per week to one day per month. Companies often will engage MSG as the Management Representative when they discover their internal Management Representatives are overloaded with work that is considered more critical than the surveillance audit or when internal staff are not yet experienced enough to fulfill the role. We use the Management Representative function as an opportunity to train internal personnel to take over these responsibilities.

Internal Audit Services

quality auditorMSG conducts ongoing internal audits for companies nationwide that want to supplement the work of their regular staffs and raise the bar on their auditing procedures.

Many of these companies have noted dramatic improvement in the value of their internal audits, reduction of internal costs due to interruptions, and improvement in the results of registrar surveillance audits.

Because it serves as an impartial auditor, MSG often sidesteps the initial problems that occur when an employee of one department bristles at the criticism leveled by the employee of another department who has been designated as an internal auditor. While companies must develop a sustainable system of internal audits by employees, MSG can lead the way in facilitating the fine art of constructive criticism.

Public Training

Listener Raising Hand To Ask 100831913In addition to on-site training, MSG offers classes through The Employers Association in Grand Rapids on quality and program management topics. For a current listing of class offerings, please visit
  • Emailed Newsletter (TS Process Mapping, Internal Audits, & Conflict Management)
  • Emailed Newsletter (Process Interaction Diagrams, Reinventing your Job (DiSC))
  • Emailed Newsletter (ISO 14001: 2004 Updates and Advice)
  • ISO 14001 ISO 14001 Environmental Management Systems
  • TS 16949 Reducing Paperwork With Process Maps (Power Point Presentation from QEI 2005 in PDF format)
More information on our blog:

Onsite Workshops

MSG offers workshops on-site to train company employees in internal auditor functions, process mapping, APQP/FMEA, PPAP, SPC, and other aspects of quality and process management. A current listing of workshops and the approximate length of training includes:

Workshop Title Length
IATF 16949: 2016 Internal Auditor Training
Including Customer Specifics   (Designed to meet OEM Customer Specifics Requirements)
3-day workshop
IATF 16949: 2016 Upgrade Workshop 2-day
IATF 16949: 2016 Process Mapping Workshop 1-day
IATF 16949: 2016 Internal Auditor update 1 - 2 days
PPAP 1-day
MSA 1-day
SPC 1-day
APQP / FMEA for Tooling & Equipment Suppliers 2-day
Corrective Action & Problem Solving Workshop 1 & 2-day
ISO 14001 Implementation Starter Package 2-day
ISO 14001 Aspects & Impacts 1-day
ISO 9000: 2015 Overview 1-day
Time Management & Communication Workshop 1/2 to 1-day

We also offer update, refresher, and customized workshops on the above courses.
Please contact us if you have any different or specific training needs: This email address is being protected from spambots. You need JavaScript enabled to view it.

Project Management

Project Planning Gantt Pen And ChartProject Management Process & Product Development Process Training and Consulting

We assist companies in implementing and improving project development and management processes based on
  • APQP (Advanced Product Quality Planning)
  • CMMI (Capability Maturity Model Integrated)
  • SPICE & Automotive SPICE (Based on ISO 15504)
  • PMBOK® (Project Management Body of Knowledge)
  • PMBOK® Automotive Supplement
MSG has extensive experience in instructing company personnel in the practical applications of these quality and process management tools, using real-life situations for examples. Further, MSG develops internal procedures and processes to ensure that employees across all departments and at all appropriate levels participate in project management so critical steps are not eliminated during project launch.

Implementation of Management Systems for Registration and Certification

MSG is proud to say that every company that the firm has helped to prepare for its registrar’s auditing has achieved registration and certification. Implementation Flow DiagramThis 100% success rate is built on a clear understanding of what registrars require and what clients can accomplish practically. With the help of MSG, companies have received initial registrations and certifications that they conform to:
  • ISO 9001
  • AS 9100
  • IATF 16949
  • ISO 13485
  • ISO 14001
  • ISO 17025
  • CMMI (Capability Maturity Model Integrated)
  • SPICE (Automotive SPICE Based on ISO 15504)
MSG believes that it owes its outstanding record to the fact that its staff has extensive auditing experience and it customizes services to fit the needs of the clients instead of pursuing a "cookie-cutter" approach with canned packages.

Depending on the scope of the work, MSG offers special implementation packages for small companies to ensure compliance within a focused budget.
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch