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Process Mapping in ISO 9001 & TS 16949

ISO 9001: 2000 & ISO / TS 16949: 2002 Process Mapping / Interaction

There is quit a bit of confusion regarding the documentation of the interaction of Processes (Sometimes refered to as Customer Orientated Processes {COP’s}, Manufacturing Orientated Processes {MOP’s} and Support Orientated Processes {SOP’s} required by ISO 9001: 2000 and TS 16949: 2002. Many companies have added additional documents to meet the requirements of documenting the process interactions including “Turtle Documents” and “Line of sight” flow diagrams. While these documents typically assist in meeting the requirements, they usually do not identify process interactions or support processes adequately. Also, and very importantly, they add yet another set of documents that need to be controlled and understood by related staff. However, if done correctly these process interaction diagrams can actually reduce the amount of documentation and increase the effectiveness.

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SEQUENCE AND INTERACTION OF PROCESSES

Section 4.1 (a & b) requires documentation of quality management processes and their “sequence and interaction.”

Now, what does that mean?
Processes have inputs and outputs and are managed by a series of activities. For instance, Verification of Purchased Product, 7.4.3, is a process (dinosaurs who wondered the earth during the ISO9000:1994 era refer to this as receiving inspection). This process has inputs such as supplier evaluation, prints and purchase orders. The outputs may include a receiving inspection log, tags, labels and routers. Activities usually include receiving, inspecting, documenting, identifying and staging.
Where do we start?
First, assign a team that represents all departments.

Next, draw a “sequence of processes flowchart.” This is simply a diagram of the major processes in your system from Quoting to Shipping. This is also called a “line-of-sight diagram.”

Now, diagram the activities associated with each step. Be sure to include all departments in this exercise.

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What is the ISO 9001:2015 standard and what it is not.

What is in ISO 9001:2015 and what is not. Listen to Brandon Kerkstra give a brief overview in this lesson from the online ISO 9001:2015 course.

What ISO 9001:2015 DOES Include   What is NOT in ISO 9001:2015

thumbs up 3 whiteRequires an organization to have the information (documents, procedures, etc.) and records required for effective business planning and implementation

  thumbs down 3 whiteRequiring a change in your document identification system. It is your decision.
thumbs up 3 whiteFocus on Strategic thinking. Language is Context of Organization

  thumbs down 3 whiteDescribing HOW to conduct strategic planning
thumbs up 3 whiteFocus on risk based thinking to be initiated at the strategic level or Context of Organization

  thumbs down 3 whiteRequiring risk assessment, risk management, risk treatment, and use of formal risk tools
thumbs up 3 whiteIt is arranged so all ISO Management systems will be aligned=one system   thumbs down 3 whiteDivergent systems are permitted at this time
     
     
     
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