Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822
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Business Improvement Presentation

Global Management TrainingThis is a short presentation of MSG's Service Oriented Approach to Business Improvement

pdfClick here to see the presentation.

Our Approach

• Step 1 – Initial Consult (No Charge)
– Short Review of Business, Sales & Financials
– Formal Assessment as to whether we can help

• Step 2 – Initial Analysis – Current Status
– SWOT (Strengths, Weaknesses, Opportunities & Threats)
– Assessment Report covering listed areas and identification of issues where we can help

Step 3 – Based on Initial Report – You Select
–Areas of focus
– This becomes our project plan
– We provide you an estimate of work

Step 4 – Focused Project Work
– We mentor, train and conduct the work to the agreed plan with defined objectives
– We report regularly on progress

Steps to Reinvent Your Job - Effective Communication

online meeting Group Of BusinesspeopleHow much power do you have to shape your job? How much influence do you wield on your team?

The answer to both questions is simply, “A lot; quite possibly more than you realize.” The fact is, you have all the power you need to begin reinventing your job to make it more rewarding personally and professionally. Each time that you speak, you shape your job. Like a master artist, you use your own words to paint the canvas of your own job and to lead your own future.

At Management Solutions Group we offer team building and communication workshops that empower you to work with a team to more successful results. These are the tools you need to start reinventing your job. You don’t need to wait for someone else to begin reinventing your own job. Decide today to begin a three week experiment using our tips, and watch for the positive changes in your job.

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What does it take to become an expert?

Workers At Desks In BusyThe recent research shows that it takes about 10 years and 10,000 hours of “Deliberate Practice” with good coaching and a good support system. This is opposed to the idea that it takes innate talent or skill.

This article is based on the “The Making of an Expert” Harvard business review; 1997, Developing Talent in Young People, by Benjamin Bloom, and The Cambridge Handbook of Expertise and Expert Performance, 2006 by Cambridge University Press and edited by K. Anders Ericsson


The Making of an expert article states that “New research shows that outstanding performance is the product of years of deliberate practice and coaching, not of any innate talent or skill.”

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Updates to AS9100

Overall Changes and Important Additions from Revision “B” and ISO 9001.

The focus of the AS9100C requirements added to ISO 9001 is on the Aerospace & Defense Industry needs. An important point is that a company currently registered to ISO 9001 that also has automotive requirements such as APQP, FMEA & PPAP built into their system or with staff that is familiar with these requirements will have an easier time upgrading their current system.

Production Process Verification (Basically the “First Article Inspection” FAI) and Work Transfer processes are AS9100 Specific, but companies experienced in PPAP will find that they are quite prepared to meet these requirements.

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Process Mapping in ISO 9001 & TS 16949

ISO 9001: 2000 & ISO / TS 16949: 2002 Process Mapping / Interaction

There is quit a bit of confusion regarding the documentation of the interaction of Processes (Sometimes refered to as Customer Orientated Processes {COP’s}, Manufacturing Orientated Processes {MOP’s} and Support Orientated Processes {SOP’s} required by ISO 9001: 2000 and TS 16949: 2002. Many companies have added additional documents to meet the requirements of documenting the process interactions including “Turtle Documents” and “Line of sight” flow diagrams. While these documents typically assist in meeting the requirements, they usually do not identify process interactions or support processes adequately. Also, and very importantly, they add yet another set of documents that need to be controlled and understood by related staff. However, if done correctly these process interaction diagrams can actually reduce the amount of documentation and increase the effectiveness.

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch