Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Lean

Amy Ip Tran (葉潔儂)

amy ip tran iso consultant for msgAmy Ip Tran is an APICS Certified Supply Chain Professional and a PMI Certified Project Management Professional, with 7 years of work experience in supply chain management and 20 years in product development and engineering management. She worked in Caterpillar Inc., a leading manufacturer of construction and mining equipment for 30 years. Some of the key positions that Amy held were Supply Chain Manager, Engineering Manager, Managing Director of China R&D Center, 6 Sigma Master Black Belt, and Senior Design & Project Engineer.

Some of Amy’s key accomplishments include numerous process improvements using 6 Sigma DMAIC methodology, improvement in supply chain related metrics required for Oliver Wight Class A Certification, ISO9001 certification and Silver Award for Lincoln Business of Excellence, business process optimization for a newly formed product validation solutions division, start up of a China R&D Center, successful axle design for a new medium wheel loader, and start up of an employee resource group for the company.

Brandon Kerkstra - President

Brandon KerkstraBrandon Kerkstra has worked with hundreds of companies in a wide range of industries during the past 14 years as president of MSG. In addition to building the successful business, Brandon has facilitated the implementation of ISO 17025, ISO 9001, ISO 14001, ISO 13485, APQP, CMMI, & SPICE (ISO 15504). Brandon has also trained on Project Management, Time Management and Lean Concepts, and more recently implemented and trained on AS 9100 and AS 9115 as well as DO178B requirements.

Before launching MSG, Brandon Kerkstra was responsible for business development at the North American division of the British Standards Institution Inc., the world's largest registrar of quality management systems, and for technical business development at Entela, Inc., the world’s leading automotive and manufacturing registrar. Kerkstra also held positions as a lead trainer for both organizations.

Elizabeth Hawkins

Elizabeth Hawkins Internal AuditorBeth has extensive experience implementing and auditing Quality Management Systems to ISO 9001: 2015 and IATF 16949: 2016 as well as Environmental Management Systems to ISO 14001: 2015.

Before joining Management Solutions Group, Beth worked in the Heavy trucking supply industry in quality and management system development & support as well as supplier development, customer satisfaction, and production.

Beth lead the organization in achieving TS 16949 and ISO 14001 and upgrading their systems to meet the new revisions (IATF 16949: 2016, ISO 9001: 2015 and ISO 14001: 2015). In this position Beth substantially improved the organizations Key Performance Metrics.

Mark Dunneback

Mark Dunneback msgwebMark Dunneback is a Full Time Faculty member of local University, preceded by fifteen years progressive work experience encompassing all aspects of Quality and Manufacturing- Initial Concept and Design of Part and Tooling, Validation, Production, Metrology, Continuous Improvement- across many different capacities: Injection Molding, Automation, Microelectronics, Metal Stamping, Machining, Special Machines, Gaging & Fixturing of medical, automotive, furniture, appliance and aerospace products.

Mark has nationally recognized certifications through the American Society for Quality as well as thorough understanding of multiple Lean, Six Sigma and Total Quality Management tools coupled with intense motivation to create proven results.

Speaking Engagements

Speaking about qualityBrandon Kerkstra and his seasoned staff have given keynote addresses and motivational speeches before trade organizations, conferences and industry groups on topics including:
  • Exceptional customer service
  • Excelling at manufacturing or service quality
  • Team building and communications for success
  • Capitalizing on diversity
  • Conflict management and resolution
  • Using the quality tools of today to compete in the future
  • Capitalizing on continuous improvement
  • Launching programs and saving money

Any of these presentations can be modified to meet the needs of a particular organization.

Tom Stembaugh

tom stembaugh expert iso consultantAs an active member of Management Solutions Group Tom has assisted companies with ISO 9001 and IATF 16949 implementation and internal audits along with the core tools (APQP, FMEA, PPAP, MSA, SPC) and lean improvement projects necessary within the automotive industry.

Tom’s Background includes quality systems (QS 9000, ISO 9000, TS 16949, IATF 16949, ISO 13485, and Baldrige), new product development, lean manufacturing, and direct customer satisfaction. Tom has over thirty years of quality experience in automotive and furniture industries with process and product knowledge in lean manufacturing, plastic injection molding, painting, plating, metal processing, electronics, lighting, assembly, adhesives, and wood processing. Tom has excellent Abilities to strategize, lead, and implement in both large and small organizations to improve quality and increase customer satisfaction while achieving strategic objectives.

Tom holds his Bachelor of Science in Automotive Engineering and Management from Western Michigan University and is a member of the American Society for Quality.

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch